Account Executive is responsible for maintaining the CRM
Actively consult with existing customers regarding their needs being met through the provision of online reference databases and SaaS products
Create robust relationships with customers through the provision of individual service to meet the customer’s needs
Provide information and support to customers and if requiring expertise of another area makes this introduction
Maintain renewal pipeline at a level to project revenue
Achieve annual budget target in collaboration with Regional Sales Manager
Participate in the pricing and planning of official offers
Set up and follow up on trials of databases and SaaS products
Strategically engage management and/or cross-functional teams to assist in maintaining and winning of business
Actively work with Marketing regarding planned marketing activities and events for both current customers and new prospects
Partner with the Regional Sales Manager to provide accurate information regarding the customer’s use of products, plans for renewal, and support new business strategies
Prepare quotes, forward literature, undertake data entry to the CRM to ensure it is always up to date for customers.
Troubleshoot customer issues and provide the level of support required to customers.
Requirements :
1 year + in a B2B Sales environment
Experience in environments with customer facing/and multi-site service and /or operations functions
Excellent interpersonal skills with a focus on teamwork
Strong organizational and time management skills
Well-developed written communication skills
Ability to work with a wide range of technologies and strong computer literacy
Ability to travel, if and as required
Bachelor’s degree in a relevant discipline is desirable.